Service philosophy

The Capital Group companies are noted for providing exceptional service. In addition to focusing on consistent long-term investment results, we believe it is equally important to be readily available to investors and their intermediaries.

The American Funds has an extensive service organization dedicated to servicing millions of individual investors and the financial advisers/brokers who represent them. American Funds shareholders may contact service representatives at service centers across the United States (in Brea, California; Hampton Roads, Virginia; Indianapolis; Irvine, California; Phoenix and San Antonio). These representatives are employed by American Funds Service Company, the transfer agent for American Funds, and are extensively trained over several months to provide the highest level of knowledgeable service. Financial advisers/brokers may contact our team of dealer support and dealer relations representatives within American Funds Distributors, who can provide prompt assistance with client accounts.

Clients of our Personal Investment Management division work with individual personal investment counselors, who service their unique investment needs.

Representatives within Capital Bank and Trust Company, a federally chartered non-depository bank, provide service for individual and employer-sponsored retirement plans.

Institutional clients and consultants throughout the world receive personalized service from relationship managers and their teams dedicated to meeting their investment needs. They have access to our team of investment professionals and can answer questions about a range of issues – from world market conditions to specific investment results.